For questions regarding license and customer data administration please write to customerservice@apis.de, or call +49 (0)9482 94 15 – 0
This number leads you to the Customerservice team. We take care of all questions about license and customer data.
Online Help and manual
Please note that support beyond installation assistance can only be provided as part of a maintenance contract.
You do not have a maintenance contract yet? If you have further questions or need additional information, our sales department will be glad to assist you.
Maintenance contractWith all support requests please convey your license number. You can find it in the APIS IQ software via "Help | Info".
New from 01.07.2025: create your own ticket and receive online support (Jira)
Create your tickets yourself via our support portal. As contact person you will receive the necessary access directly from us, free of charge.
Click here to go to the new portal: https://peakavenue.atlassian.net/servicedesk/customer/portal/5
Support by e-mail – You can send us your comments and questions about our software via support@apis.de (German and English).
Support by telephone: +49 (0)9482 94 15 – 42 – This number will take you to our Support team, who will provide you with advice and support (in German and English).
Our office hours are:
Monday – Thursday 08:30-12:15 and 12:45 – 17:00
Friday 08:30 – 12:15 and 12:45 – 16:00 , Central European time (CET)
(Excluded are public holidays and the period from December 24th up to and including January 1st the following year.)
Support by e-mail – info@apis-iq.com (English).
Support by Telephone: +1 .800.470.8970 (English).
Our office hours are: Monday – Friday 09:00 – 17:00, Eastern Time (ET)
Support by e-mail – service@apis-iq.cn (Chinese).
Support by Telephone: +86 (0)21 – 5989-1118 (Chinese).